986 Calls, Zero Missed Opportunities: Fish Window Cleaning’s Voxify Story
986 Calls, Zero Missed Opportunities: Fish Window Cleaning’s Voxify Story
986 Calls, Zero Missed Opportunities: Fish Window Cleaning’s Voxify Story
Background & Challenges
Before Voxify: We had an assistant who answered incoming calls.
The Problem: She had other duties too, so sometimes calls slipped through the cracks.
What That Meant: We were missing out on scheduling estimates—and that was costing us busines
Before Voxify: We had an assistant who answered incoming calls.
The Problem: She had other duties too, so sometimes calls slipped through the cracks.
What That Meant: We were missing out on scheduling estimates—and that was costing us busines
Before Voxify: We had an assistant who answered incoming calls.
The Problem: She had other duties too, so sometimes calls slipped through the cracks.
What That Meant: We were missing out on scheduling estimates—and that was costing us busines
Choosing Voxify & Getting Started
Why We Chose Voxify: We needed something reliable that wouldn’t let calls go unanswered, especially during busy times.
Any Concerns? I’ll admit—I was a little nervous about using AI at first.
Getting Set Up: The Voxify team was super helpful and responsive. Getting started was simple and smooth.
Why We Chose Voxify: We needed something reliable that wouldn’t let calls go unanswered, especially during busy times.
Any Concerns? I’ll admit—I was a little nervous about using AI at first.
Getting Set Up: The Voxify team was super helpful and responsive. Getting started was simple and smooth.
Why We Chose Voxify: We needed something reliable that wouldn’t let calls go unanswered, especially during busy times.
Any Concerns? I’ll admit—I was a little nervous about using AI at first.
Getting Set Up: The Voxify team was super helpful and responsive. Getting started was simple and smooth.
Results & Impact
Improved Call Coverage: We’re not missing calls anymore, plain and simple.
By the Numbers (2025):
986 total calls handled
Over 80% of customer sentiment was positive or neutral
Top reasons people called:
• Placing an Order – 253 calls
• Asking for a Quote – 166 calls
• Customer Support – 107 calls
Operational Benefits: We’re saving time, and lead capture is way more efficient—especially during peak hours.
Improved Call Coverage: We’re not missing calls anymore, plain and simple.
By the Numbers (2025):
986 total calls handled
Over 80% of customer sentiment was positive or neutral
Top reasons people called:
• Placing an Order – 253 calls
• Asking for a Quote – 166 calls
• Customer Support – 107 calls
Operational Benefits: We’re saving time, and lead capture is way more efficient—especially during peak hours.
Improved Call Coverage: We’re not missing calls anymore, plain and simple.
By the Numbers (2025):
986 total calls handled
Over 80% of customer sentiment was positive or neutral
Top reasons people called:
• Placing an Order – 253 calls
• Asking for a Quote – 166 calls
• Customer Support – 107 calls
Operational Benefits: We’re saving time, and lead capture is way more efficient—especially during peak hours.
What It’s Like to Use
Most Helpful Features: Scheduling, quote intake, and routing customer support calls.
Customer Feedback: At first, we had a mix of reactions. But after fine-tuning things with Voxify, most people have had a great experience. One customer even told his wife that “Aurora” (the AI) was better than some humans! We know we can’t please everyone—but considering our customer base skews older, that kind of feedback says a lot.
Team Perspective: It truly feels like having another team member who’s just dedicated to answering the phones.
Most Helpful Features: Scheduling, quote intake, and routing customer support calls.
Customer Feedback: At first, we had a mix of reactions. But after fine-tuning things with Voxify, most people have had a great experience. One customer even told his wife that “Aurora” (the AI) was better than some humans! We know we can’t please everyone—but considering our customer base skews older, that kind of feedback says a lot.
Team Perspective: It truly feels like having another team member who’s just dedicated to answering the phones.
Most Helpful Features: Scheduling, quote intake, and routing customer support calls.
Customer Feedback: At first, we had a mix of reactions. But after fine-tuning things with Voxify, most people have had a great experience. One customer even told his wife that “Aurora” (the AI) was better than some humans! We know we can’t please everyone—but considering our customer base skews older, that kind of feedback says a lot.
Team Perspective: It truly feels like having another team member who’s just dedicated to answering the phones.
What Sets Voxify Apart
Why It Works for Us: It picks up every single call—no more missed chances.
Fits Right In: It blended into our workflow without any disruption.
Why It Works for Us: It picks up every single call—no more missed chances.
Fits Right In: It blended into our workflow without any disruption.
Why It Works for Us: It picks up every single call—no more missed chances.
Fits Right In: It blended into our workflow without any disruption.
What We’d Tell Others
In One Sentence:
“Aurora is hands down the best AI I’ve ever used—better than some actual people.”
Advice to Other Business Owners:
“If missed calls or overworked staff are a problem, Voxify is like hiring a dependable assistant who’s always on the clock.”
In One Sentence:
“Aurora is hands down the best AI I’ve ever used—better than some actual people.”
Advice to Other Business Owners:
“If missed calls or overworked staff are a problem, Voxify is like hiring a dependable assistant who’s always on the clock.”
In One Sentence:
“Aurora is hands down the best AI I’ve ever used—better than some actual people.”
Advice to Other Business Owners:
“If missed calls or overworked staff are a problem, Voxify is like hiring a dependable assistant who’s always on the clock.”
Have questions or want a custom demo?
Have questions or want a custom demo?
We’re here to help! Click the button below and we’ll be in touch.
We’re here to help! Click the button below and we’ll be in touch.
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With VoxSuite, you can deliver better customer service while saving time and money. Let Aurora do the heavy lifting, so you can focus on what matters most.
With VoxSuite, you can deliver better customer service while saving time and money. Let Aurora do the heavy lifting, so you can focus on what matters most.
131 Continental Dr. Suite 305,
Newark DE 197130
United States
131 Continental Dr. Suite 305,
Newark DE 197130
United States
131 Continental Dr. Suite 305,
Newark DE 197130
United States
