Decide what you want Aurora to handle first: scheduling appointments, answering FAQs, or collecting leads.
Start Small - focus on your top 2-3 most common customer interactions before expanding
Keep Your Scripts Simple
Use clear, direct language.
Break down long instructions into smaller, natural steps.
Avoid overloading your assistant with too many flows at once.
Update Regularly
Review conversations weekly to see where customers drop off or get confused.
Refresh your responses if you notice repeat questions or outdated info.
Keep your business hours, services, and contact details up to date.
Personalize the Experience
Add a warm, branded greeting that reflects your business personality.
Include your business name in introductions for familiarity.
Use friendly sign-offs like “Thanks for calling [your business]!”
Use Aurora’s Built-In Integrations
Sync your calendar so Aurora can schedule appointments automatically.
Connect your CRM or email for smooth lead follow-ups.
Automate reminders to reduce no-shows.
Handle Edge Cases Gracefully
Set clear fallback response (e.g., “I’ll forward this to our team to assist you.”).
Enable human handover for complex or sensitive inquiries.
Test Before Going Live
Do a few trial runs with team members or friends.
Test during peak hours to see how it performs.
Make adjustments based on real interactions, not assumptions.
Keep it Conversational
Avoid overly formal or robotic tone - customers respond better to natural dialogue.
Ask one question at a time for smoother flow.
Monitor Performance
Check your Aurora dashboard for call completion rates and feedback.
Spot trends: Are people hanging up at certain steps? Are they asking for services you don’t offer yet?
Start Simple, Scale Smart
Launch with the essentials and let Aurora handle them perfectly.
Gradually add more features like upselling, feedback collection, or multi-location support.
